TERMS AND CONDITIONS

www.lanzarote4u.com

Isthe web address for Kyle Properties Lanzarote SL, a British owned, Spanish registered company based in the Canary Island of Lanzarote. Kyle Properties Lanzarote SL is acting as a letting and management agent for private owners and advertisers. It is in the interest of all parties concerned that the following terms and conditions are accepted as a binding agreement.

The company cannot be held responsible for any alteration of accommodation, cancellation or any error made by the owners or their agents.

Kyle Properties SL reserves the right to alter, modify, or cancel any holiday in certain instances. We shall not be liable for any loss or damage of luggage, personal injury or death.

We have personally inspected all properties and our photographs and descriptions give our true impressions. It is in our interests that you enjoy the best possible holiday, booked through KPL and of course we want you to book with us time and time again, so please do take the time to read the description of your chosen holiday home, and do not hesitate to ask us about anything you are not sure about. Kyle properties Lanzarote SL have a policy of maintaining properties to a high standard, consequently regular maintenance, pool cleaning and gardening may be carried out during your holiday, we will wherever possible ensure that these works do not spoil any part of your holiday.

Acceptance of Booking

Your reservation is only binding once you have received our written confirmation and we have received your deposit.

Payment of Deposit

When making a reservation we require your completed booking form as acceptance of our terms and conditions, together with payment of any requested deposit. The balance of your account must be paid no later than EIGHT weeks prior to your arrival date. If payment is not received by the due date we may consider your booking is cancelled unless an alternative method of payment has been previously agreed between both parties. Kyle Properties Lanzarote SL reserves the right to hold you liable for cancellation charges on any confirmed bookings as per our standard terms.

Last Minute Bookings

In special circumstances, when last minute bookings are taken, the full amount of your total bill is due on the day of booking.

Changing your Booking

Kyle Properties Lanzarote SL will endeavour at all times to assist you with any change of plans, however changes that fall within the eight week period of your date of arrival, and where we are unable to accommodate those changes, will be considered as having been cancelled by you.

Cancellation of Booking

In order to safeguard our clients we request that all cancellations are noted in writing.

Holidays cancelled eight weeks or more prior to your date of planned arrival will only incur the loss of the Deposit. Any holiday cancelled within six to eight weeks of your planned arrival will be charged 75% of the full holiday vale. Cancellations within 6 weeks of planned arrival date will be charged 100% of the full holiday value.

Please check your Travel Insurance Policy for their cancellation details as you may be able to re-claim your incurred loss.

Alteration

We reserve the right that, if for reasons beyond our control, the accommodation booked by you cannot be provided, we will use all reasonable effort to offer the best possible alternatives.

Full refunds will be made where there is not a possible alternative.

Kyle Properties Lanzarote SL liability can in no circumstances exceed the total amount paid by you to the company.

Compensation

If cancellation or change by Kyle Properties Lanzarote SL is brought about by force majeure, war, threat of war, riots, civil common strikes, disaster, terrorist activities, technical problems with transportation, airport closure, alteration or cancellation of scheduled services, or any other event outside the control of Kyle Properties Lanzarote SL, compensation of any kind will not be payable. In all such instances we advise you to contact your holiday insurance company.

Service and Price Guarantees

As part of our commitment to quality customer service, we guarantee there will be no surcharge to any of our accommodation charges. You will always pay what has been confirmed to you in writing at the time of booking even if charges had to be increased at a later date and before your time of arrival.

However we do reserve the right to vary our prices at any time without notice and it is therefore well advised to book your holiday well in advance in order to secure the best possible deal. Failure of main services at our properties, such as water, electricity or disturbance in the vicinity can happen from time to time and every effort will be made to rectify this if it is within our control.

Theft, Loss or Damage

All our properties are in safe residential area, however should you experience a theft, loss or damage to any of your personal property you are advised to contact the local police immediately. Please request a written report, which should be completed with the assistance of a recognised Spanish Translator. This will enable you to claim against your travel insurance. All our properties offer small safes for your travel documents and small amounts of cash. We cannot be held responsible if you travel with expensive jewellery or large amounts of cash and please be aware that most travel insurance companies have a limit on the value of individual items covered.

You will be charged for damage caused by you, or any member of your party, to any of the properties, their furniture or fittings, and in severe cases the owners reserve the right to charge compensation for loss of business. In such circumstances the managing agent will request payment on site.

We request that all guests respect the company ´s policy that our properties are strictly NO SMOKING – guests who wish to smoke should do so outside., not in the property. The company reserves the right to charge an additional cleaning cost, which will be minimum of €100 for any violation of this condition.


Complaints procedure
In the unlikely event that you have reason to complain about any aspect of our properties or its services, the complaint should in the first instance be directed immediately to the property management/Agent in Lanzarote. This will enable us to rectify things as quickly as possible. Should the matter remain unresolved to your satisfaction, we would request that you write to us within seven days of your departure, giving us full details of your experience. Kyle Properties Lanzarote SL will accept no liability if the above procedure is not followed. In the event of any legal disputes or claims for compensation, these will be dealt with solely under Spanish Law.